Comments on: Trust Agents 3a – How Trust Works

By: uberVU - social comments

uberVU - social comments — Sat, 24 Oct 2009 18:06:25 +0000

Social comments and analytics for this post…

This post was mentioned on Twitter by paulsteinbrueck: RT @OurChurchDotCom: Read: Trust Agents 3a – How Trust Works (by @adamrshields) – http://retwt.me/1l9eG #TrustAgents…

By: Phillip Gibb

Phillip Gibb — Sat, 24 Oct 2009 12:02:53 +0000

so true, and is it not interesting that most of those are completely within the domain of the Trust Agent? Number of Comments and Link are the two that are kind of the evidence of the rest – but the most frustrating and hardest to obtain because they are in the domain of everyone else.

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Fri, 23 Oct 2009 20:52:53 +0000

[...] This post was mentioned on Twitter by adamrshields and Paul Steinbrueck, Paul Steinbrueck. Paul Steinbrueck said: RT @OurChurchDotCom: Read: Trust Agents 3a – How Trust Works (by @adamrshields) – http://retwt.me/1l9eG #TrustAgents [...]

By: Paul Steinbrueck

Paul Steinbrueck — Fri, 23 Oct 2009 20:51:32 +0000

Phill, continuing your thought, I think for anyone looking to establish themselves online as a Trust Agent the “Signals of Trust” part of this chapter (p83-84) is gold.

- Having a site with a good design
- Longevity
- Productivity
- Number of comments
- Number of links
- Domain name
- An about page with a picture
- Having a Twitter and Facebook page

These are things every blogger should strive for.

By: Phillip Gibb

Phillip Gibb — Fri, 23 Oct 2009 17:42:54 +0000

Chris knows that we are on this topic with his post today: Ways to Be Human at a Distance, lol. I would find it easier to be on the friend side of the stranger-friend scale for online connections if there were more human aspects of the person. I just can’t trust a twitter user with no bio, an obviously random generated name and obscure tweets. But a full profile with all sorts of diverse connections and profiles – that are consistent – and interests that are common with me; that I find easier to trust and be friends will (well when the interaction is reciprocated)

By: Adam Shields

Adam Shields — Fri, 23 Oct 2009 16:25:11 +0000

I think the point of the authors is that we can never really trust unknown reviewers, or even known reviewers. But we give them some trust because we tend to want to trust people until we have reason not to. So Susan trusts people she doesn’t know to help her decide on a backpack.

I think Phillip brings up a questions about how much might be cutural understanding of familiarity and trust. When we think of social media as world wide there are some real differences in the way that we will have to modify these strategies.

By: Susan K. Stewart

Susan K. Stewart — Fri, 23 Oct 2009 15:06:45 +0000

Phillip, Do you think half-friends would be easier?

By: Phillip Gibb

Phillip Gibb — Fri, 23 Oct 2009 14:36:51 +0000

Hmmm, Developing a level of trust with people that spread all over the world is a strange thing; I find myself holding back because I don’t like assumed familiarity. It is kinda like considering ppl as half-strangers. maybe that’s a glass-half-full-half-empty kind of thing.
But the one thing that rings true in developing trust over the interwebs and that is consistence – especially consistency of personal branding.

By: Susan K. Stewart

Susan K. Stewart — Fri, 23 Oct 2009 13:54:58 +0000

Adam, you gave a great review of Alamo that makes me want to consider them for my next trip.

Reviews are just one more way of establishing trust.

We have all checked reviews of books and movies before plunking down the cash. Whether the review comes from a friend (a real living friend) or from a professional reviewers, we look before we leap.

Through various social medias, reviews of other products are becoming important as well.

I recently bought a new backpack. After reading all the technical specifications, I then looked through the customer reviews. I eliminated a couple because the reviewers, people I don’t know, commented on the some aspect of the bag I was concerned about.

Why did I trust these reviewers? I don’t know. Maybe because they took the time to write a review. Maybe because the spelling and grammar weren’t perfect, so I thought they must be real people. Maybe I’m just a trusting person. And, these reviewers weren’t even “Half-strangers.”

The way trust works (or not works) has been changing with instant friends online. Will this mean more trust or less trust in the future?